Delivery and Return Details

DELIVERY INFORMATION 

 Deliveries are sent out via Royal Mail - you get the choice of standard or recorded delivery. Tracking is only available on packages that are sent by recorded delivery, therefore we recommend paying for this delivery option if you wish to track your parcel. We aim to have a turnaround of between 2-5 working days on all orders we receive, to then be shipped out to you. Please allow another 2-3 working days to receive your order.    


SHIPPING COSTS 

 Standard postage within the UK costs £1.95 and can take 2-3 workings days (including Saturdays). If you would like to be able to track your package, then we would recommend opting for recorded delivery; this is £3.95 within the UK and can also take 2- 3 working days.  


Standard postage to Europe is £3.95 or tracked option is £9.95.


Rest of the World postage is £14.50 tracked.


RETURNS INFORMATION 

 Items must be returned in an unworn and unwashed condition with tags and a refund (minus postage costs) will be processed as soon as possible. Please note, this does not apply to sale items. You can return any unwanted item to us for a refund up to 14 days after purchase, anything longer we unfortunately won’t be able to refund. Please email us at info@gingermonkeyplay.co.uk regarding any returns & we will be happy to help.