Delivery and Return Details


DELIVERY INFORMATION

Deliveries are sent out via Royal Mail - you get the choice of standard or recorded delivery. Tracking is only available on packages that are sent by recorded delivery. Therefore, we recommend paying for this delivery option if you wish to track your parcel. We aim to have a turnaround of between 2-5 working days on all orders we receive. Please allow a further 2-3 days to reach you.

In store pick up also available,


SHIPPING COSTS

Standard postage within the UK costs £1.95 and can take 2-3 workings days (including Saturdays). If you would like to be able to track your package, then we would recommend opting for recorded delivery; this is £3.95 within the UK and can also take 2- 3 working days.


Rest of the World postage is £14.50 tracked.


RETURNS INFORMATION

Items must be returned in an unworn and unwashed condition with tags and a refund (minus postage costs) will be processed as soon as possible. Please note, this does not apply to sale items. You can return any unwanted item to us for a refund up to 14 days after purchase, anything longer we unfortunately won’t be able to refund.

Any purchases made in store can only be exchanged in an unworn and washed condition with tags and your receipt within 14 days, no refunds. Sale is non exchangeable or refundable.


Please email us at info@gingermonkeyplay.co.uk regarding any returns & we will be happy to help.